Terms & Conditions of Sale & Installation

1. Contract & Bespoke Orders

All window blinds, shutters, tracks, and bespoke accessories supplied by Blinds Studio are custom-manufactured to individual customer specifications and precise window dimensions.

A legally binding contract is established once an order is confirmed, a survey signature is obtained, or a deposit payment is received.

Under the UK Consumer Contracts Regulations and the Consumer Rights Act 2015, made-to-measure goods are exempt from statutory 14-day cancellation and return rights. Once material cutting or factory fabrication commences, orders cannot be cancelled, modified, returned, or refunded.

2. Pricing, Deposits & Payment Terms

• Deposit: A non-refundable deposit (specified at quotation) is required to secure your order and begin production.
• Balance on Completion: The remaining balance is strictly payable on the day of installation immediately upon completion of fitting.
• Payment Methods: We accept Debit/Credit Cards, Direct Bank Transfer (BACS), and Cash.
• Disputed Items: In the event of a query or adjustment required on an individual blind, the customer must allow Blinds Studio reasonable opportunity to inspect, remedy, repair, or replace the item. Payment for all completed, functional blinds cannot be withheld.
• Title and ownership of all goods remain with Blinds Studio until the invoice is paid in full.

3. Measurements, Tolerances & Window Variations

All dimensions recorded by Blinds Studio surveyors are final for manufacturing purposes. Standard industry tolerances of ±2mm to ±3mm apply across all custom-built systems.

Blinds are manufactured square. Blinds Studio accepts no liability for alignment variations or perimeter light bleed resulting from non-level window sills, out-of-square reveals, tile lips, handles, or air vents.

Standard operating deductions are made on recess-fitted blinds to ensure mechanism clearance. Minor light seepage around edges is a natural characteristic of window blinds and does not constitute a defect.

4. Site Access & Installation Conditions

• Customers must ensure window sills and access pathways are clear of furniture, ornaments, and breakables prior to our fitter's arrival.
• Failed Appointments: If our fitting team attends a confirmed appointment and cannot gain access, a £45 re-attendance fee applies to reschedule.
• Removal Service: A £50 fee applies if Blinds Studio is requested to take down, remove, and dispose of old blinds and packaging materials.
• Blinds Studio exercises professional care during fitting but is not liable for structural defects, brittle plasterwork, or hidden, unchased electrical cables and plumbing pipes within window reveals.

5. Child Safety Regulations (BS EN 13120)

All blinds are manufactured and installed in strict compliance with UK Child Safety Standards. Mandatory safety devices (including cord tensioners, chain-break clips, and cleats) will be securely fixed.

If a customer refuses to permit the installation of required safety devices, Blinds Studio is legally prohibited from completing installation. In this event, goods will be supplied on a Supply-Only basis, and the full contracted price remains payable.

6. 1-Year Guarantee & Warranty Scope

All custom blinds installed by Blinds Studio include a 1-year comprehensive guarantee covering operational mechanisms, headrails, components, and installation workmanship from the date of fitting.

Exclusions: The warranty strictly excludes normal wear and tear, accidental damage, pet damage, improper cleaning, solvent exposure, damp/mould, or alterations made by third parties.